Issues Management

Governance Risk and Compliance software

As a stand alonemodule or as part of the Sword Achiever GRC solution suite, Sword Achiever Issues Management provides a comprehensive problem management system, capable of handling multiple areas of compliance and Operational Risk Management.

In order to be compliant with many areas of legislation and regulation, organizations need to capture a wide variety of issues and problems from across the business and demonstrate effective action and control measures.

Prompt and effective action against compliance related issues will lead to better business processes and less impact from potential non-compliance. This ensures that resources can be allocated where they will be most effective and have the biggest impact on the business.

Specific features and benefits include:

ISSUE RECORDING

• Issues, incidents, potential problems (e.g., severe risks) and opportunities for improvement can be documented and ownership identified
• Problems can be associated with compliance and risk areas and business processes so that high risk areas can be highlighted
• Problem costs and potential savings can be measured so that resources can be allocated to areas where the business will best benefit from them

SECURITY - ROLE BASED ACCESS LEVELS

• Role based access across the organisation, means that users can only access the information that they need
• Audit trails ensure clear traceability of actions throughout the audit and corrective action process

FLEXIBLE CONFIGURATION

• Customer configurable non-conformance types, categorisation and keywords ensure the system reflects the business needs and that users can find information in an intuitive interface
• Configured default settings for ownership, validation and costing, ensure ease of use for all participants in the issue process
• Configuration ensures that an issue can be associated with a process, compliance standard, department or a single document. This ensures focus is placed on the problems with the greatest impact on the business

BUILT IN WORKFLOW AND ESCALATION PROCESSES

• Best practice processes for issue and problem management will ensure that the ownership of actions is clearly identified and managed
• All stages of the problem management process use email notification, using existing familiar email systems. This supports fast user acceptance and reduces training requirements
• Incomplete actions can be escalated using a configurable escalation engine, ensuring that all corrective actions and improvements are monitored to completion

MANAGEMENT REPORTING

• Reports identify all outstanding actions in the system, highlighting potential problems and areas for improvement
• Cost reports of non-conformances by problem type, status, date, root cause, risk rating and many other parameters ensure that business decisions can be made on accurate and up to date issues data